As a responsible company, our store is trying the best to provide the safest and fastest shipment for you. Please read the following SHIPPING POLICY carefuly before you make an order from our web site:
1. Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.
2. We usually ship out the order to your given address in 1 - 2 business days since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it .
3. When you received the parcel, please check carefully before you sign your name on the delivery inoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new parcel or the missed parts to you.
4. EMS is the official courier partners of xiututu.com, and our store also builds a long term cooperation relationship with EMS. So we can provide our customer the most competitive shipping cost to delivery to all around the world. We always provide the best shipping service for our all valued customers. Believe us, choose the most famous courier - EMS, we promise to ship all goods to you in time, no damage, and absolutely lowest price.
5. We strongly recommend the delivery via EMS, because it is the safest way to pass the customs in most of the countries in the world, besides, if there is something wrong with the delivery, EMS will pay to ship back the parcel to us.
