Delivery Policy
We guarantee all the items will be arranged to ship out within 7 days as long as the payment are confirmed to be received. EMS tracking numbers will be sent by email when the order is shipped from our warehouse.
Return policy
On our web, your satisfaction is what we strive for.
* We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
* Return request should be email to Sales@wedbars.com to explain the return reasons within 7 days of receipt. Items should be returned in unused condition and original packaging. The return shipping fees must be at the expense of the client.
* For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Please email us with a tracking number of your return. Once we receive your return package, we will refund or exchange items for you.
* Please kindly note:
1. Exchanges are only accepted for obviously incorrect products sent.
2. We will never accept returns for personal reasons---change of mind, etc.
Canceling an Order
1. You will not be charged any fees if you cancel you order within 48 hours (Except FOR CUSTOM WIGS).
2. We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.
3. Only freight fees will be returned if you cancel your order after 7 days but before the item is shipped.
FAQ
If your question is not listed in the FAQ, please contact us. We'll be sure to respond to your inquiry within 24 hours.
What type of material used for making of our products?
As to this question, since the range of our goods is quite wide, it’s hard to answer you here.If you are interested in any of our good, you can find the detail information of it on our pages. If you still have question, please consult our online shop keepers.
How can I become the member of your online store?
You can join us freely at any time. Or you can buy whatever you want without being a member of us. We often offer great discount for customers.
Is my personal information secured at your Store?
We process all of our orders through the Secure Server, which utilizes the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. What this all means is that our customers can buy with confidence knowing that their credit card information is EXTREMELY safe and protected by the highest level of technology available.
Does your shop ship internationally?
We mainly ship to US/Canada/UK/Germany/Australia, please contact us for other countries.
How long does the delivery take?
Your order will be delivered by Express Courier of your local Postal Service ( US - USPS / Canada - Canada Post / UK - Parcelforce / Australia - auspost / Germany - Deutsche Post ). Due to high volume of orders we receive everyday, please allow 5-8 working days to receive your merchandise.
What can I do if the item has been damaged during shipment?
You need to Contact Us immediately once you found the product had been damaged during shipment. And you will be required to be sent a picture of the damaged goods to us before we send a new one to you.
Privacy
Please refer to our privacy policy to find out our tradition on this issue. That policy is also applicable to your visiting on our website.
If you decide to use our website, you are responsible for keeping secrete of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password.
If you still do not reach the age of 18, you are justified to decide by yourself to refuse services, close account, delete or edit content and cancel order on and its affiliated companies only when you’re under the supervision of your parents or guardians and within the scope of relevant international laws.
You also ward and its affiliated companies and relicensed person the rights to use the name you provided along with these content, if they choose to do that. You declare and assure that you will compensate for the damage to and its affiliated companies brought by the content you provide. You have rights (but not obligation) to censor and edit or delete any activities or content. We are not responsible for the submission of messages from you or any third parties.
